Release Notes | June 6, 2022 | Conversations

On Monday, June 6th, 2022, we will release a new version of Conversations.

 

Voice

This release includes the following fixes for Conversations (Voice Channel):

 

Fixes:

 

  • Outbound Caller ID: 

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Solved an issue where the configuration of the “Outbound Caller ID” item was missing from the Outbound Caller ID Settings for Agents. This has been fixed, and Admins can now assign a specific phone number to be used as the default dropdown value for Agents.

 

  • Issue on Click-to-Call from Salesforce: Solved an issue where a Click-to-Call from Salesforce would not display the correct contact in the dial pad. Instead, the Agent would have to select the correct contact in the dropdown. This was particularly significant in case there were duplicate or multiple contacts associated with the same number.

 

  • Improved toast on CTI connection: Improved former “CTI is not connected. Some capabilities won’t work” toast to Your default integration is not connected. Click-to-Call and Contact Pop capabilities won’t work. Please make sure Talkdesk CTI Connector is correctly configured for your integration. For more information, refer to our Knowledge Base.” 

This improvement aims to clarify the message. For more information, please refer to the article on the CTI Connector.

 

  • Other minor improvements and stability fixes.

 

For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.

 

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