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Release Notes | June 3, 2022 | Talkdesk Verint WFM Cloud Connector

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On Friday, June 3, 2022, we will release Talkdesk Verint WFM Cloud Connector.

This integration provides a scalable and reliable integration between Talkdesk CX Cloud and Verint® Workforce Management™, and allows you to plan, manage, and track your team’s work more effectively, maintaining a continuous data flow between both solutions' environments.

 

What’s included

The release includes the following:

  • Interaction history sync: Queue/ring group historical synchronization with Verint's WFM platform, allowing workforce planners to benefit from higher efficiency.
  • Real-time presence data: Your agents' status on Talkdesk Workspace is shared in real-time using Verint's WFM interface.
  • Agent performance reporting: Your team’s performance reporting provides data for Verint's agent scorecards.

 

How to Access or Install

If you wish to start using Talkdesk Verint WFM Cloud Connector, please reach out to your Customer Success Manager.

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