Release Notes | May 30, 2022 | Talkdesk Workforce Management

On Monday, May 30th, 2022, Talkdesk® is releasing a new version of Workforce Management

This release features the following enhancements:

 

Enhancements:

  • Change Event Type: It is now possible to change “Event Type” in Agent Request.

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On the “Request” page, click on one request and select the “Event Type” dropdown below. The “Agent Request” page will also display that the “Event Type” has changed.

  • Queue Forecast Quality: Improved forecast quality for queues with big variations of volume during the same day.
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