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Release Notes | May 31, 2022 | Talkdesk Feedback

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On Tuesday, May 31st, 2022, we will release a new version of Talkdesk Feedback™. This release includes the following new feature.

 

New:

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Feedback Flow Builder: With Flow Builder, you can seamlessly build custom, multichannel, automated surveys without the need for code or additional professional services. 

You will now be able to:

  • Create multiple surveys for specific Talkdesk numbers. 
  • Create surveys with as many questions as you need, in your preferred order. The following survey capabilities are available:
      • Ask for Customer satisfaction (CSAT) score.
      • Ask for open-ended feedback.
      • Leverage certain conditions (like low CSAT) to branch the survey.
      • Acknowledge feedback received with a “Thank you” message.
  • Deploy surveys to the SMS channel by selecting any of the phone numbers you own.
  • Get access to actionable survey reports in Feedback Stream, and filter by Survey name to see applicable data. 
  • Access surveys’ raw data in Explore, under the new “Feedback Flow Report” section, to dive deeper into understanding survey behavior.  
      • Filter, schedule and export data according to your needs.

If you wish to start using these new features, please contact your Customer Success Manager or refer to the Talkdesk Feedback documentation.



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