On Tuesday, May 31st, 2022, we will release a new version of Talkdesk Feedback™. This release includes the following new feature.
New:
Feedback Flow Builder: With Flow Builder, you can seamlessly build custom, multichannel, automated surveys without the need for code or additional professional services.
You will now be able to:
- Create multiple surveys for specific Talkdesk numbers.
- Create surveys with as many questions as you need, in your preferred order. The following survey capabilities are available:
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- Ask for Customer satisfaction (CSAT) score.
- Ask for open-ended feedback.
- Leverage certain conditions (like low CSAT) to branch the survey.
- Acknowledge feedback received with a “Thank you” message.
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- Deploy surveys to the SMS channel by selecting any of the phone numbers you own.
- Get access to actionable survey reports in Feedback Stream, and filter by Survey name to see applicable data.
- Access surveys’ raw data in Explore, under the new “Feedback Flow Report” section, to dive deeper into understanding survey behavior.
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- Filter, schedule and export data according to your needs.
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If you wish to start using these new features, please contact your Customer Success Manager or refer to the Talkdesk Feedback documentation.