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Release Notes | May 23, 2022 | Talkdesk Home

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On Monday, May 23rd, 2022, Talkdesk is introducing new features and enhancements to Talkdesk Home (for Supervisors).

 

New:

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  • “Missed Contacts” Card: This card surfaces users with the highest counts of missed calls for the day, including those ignored and rejected,  to help Supervisors target hotspots on which to follow up. Detailed information for each missed call is provided with the contact phone number, a timestamp, and the ring duration.

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  • “Sentiment Monitor” Card Drills: Two new drills on the “Sentiment Monitor” card provide opportunities to investigate interaction details including utterances, sentiment by utterance, intents, and more.  A new drill “View more activity” navigates to Talkdesk Interaction Analytics, and a new transcript icon on each sentiment row opens the Transcription panel directly on Home.

 

For more information about Talkdesk Home (for Supervisors), including an all-new Card Catalog, please read our documentation.

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