On Thursday, May 19th, 2022, we will release a new version of Talkdesk Digital Engagement™.

Digital Engagement

This release includes the following enhancement for Digital Engagement:

Enhancement:

• Disposition and Notes in Explore for Transfers to Agent and Queue:Supervisors will now be able to check the notes and dispositions that Agents wrote prior to transferring a conversation. This information will be available on the “Messaging Contacts” dataset, in Explore, and applies to both “Transfer to Agent” and “Transfer to Queue”.

For new capabilities available on Conversations, please check our Release Notes section.