This error message appears when the application enters "Degraded Mode". This is a status with only a limited set of functionalities available, in which it’s only possible to make inbound and outbound calls (with some limitations).
While the application is in "Degraded Mode" it will not be possible to make blind transfers, consultations, and conferences, among others.
How to solve it:
This error might be caused by poor or interrupted internet connectivity.
We recommend reestablishing your internet connection and refreshing the page. If this does not solve the issue:
- Confirm that all systems are operational on our side by visiting Talkdesk status page.
- Make sure that you are using an Ethernet connection and not Wi-Fi.
- Wait a few minutes until the error disappears
If you are still experiencing issues, please contact your Administrator for support.