On Monday, May 16th, 2022, Talkdesk is releasing new features and an enhancement to Talkdesk Performance Management™.
- Goal Adjustments: From now on, you can manually set, or prompt the system to recalculate goals by measure, and queue.
- Schedule Adherence Measure: This new measure is defined by the percentage of time that a user follows the schedule, based on status mapping configured in Talkdesk Workforce Management™.
- Performance Management Notifications: On individual queues, you can now turn the out-of-range notifications “ON” or “OFF”, by measure, and queue.
For more information about Talkdesk Performance Management™, please read our documentation.