How can we help?

Release Notes | May 16, 2022 | Talkdesk Performance Management

Follow

On Monday, May 16th, 2022, Talkdesk is releasing new features and an enhancement to Talkdesk Performance Management™.

 

New:

  • Goal Adjustments: From now on, you can manually set, or prompt the system to recalculate goals by measure, and queue. 
  • Schedule Adherence Measure: This new measure is defined by the percentage of time that a user follows the schedule, based on status mapping configured in Talkdesk Workforce Management™.  

Enhancement:

  • Performance Management Notifications: On individual queues, you can now turn the out-of-range notifications “ON” or “OFF”, by measure, and queue.

 

For more information about Talkdesk Performance Management™, please read our documentation.

All Articles ""
Please sign in to submit a request.