On Thursday, May 12th, 2022, we will release a new version of Contacts, with the following new feature:
New:
- Favorites tab: Contacts app now features a new Favorites tab. This tab displays the list of the favorite external phone numbers, that can be configured through this process. Agents are now able to start a call to the numbers from this list.
For more information on Contacts, please read our Knowledge Base documentation.