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Release Notes | May 10, 2022 | Talkdesk Live


On Tuesday, May 10th, 2022, we will release the following enhancement to Talkdesk Live™ in Workspace:




  • Whisper Coaching: This feature allows Supervisors to provide real-time verbal/spoken assistance to agents where via the whisper capability (only the agent can hear what the Supervisor is saying and the caller/contact will not hear the Supervisor). It can be used to help with onboarding and training new agents, periodic quality checks, as well as assisting when new processes, products, or services are introduced.


For more information, please consult our documentation.


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