On Monday, May 9th, 2022, we will release a new version of Talkdesk Digital Engagement™.
This release includes the following new feature for Digital Engagement:
- Email messages available in Explore: Supervisors will now be able to better understand the traffic of their Email channel (e.g. how many Email messages are Agents sending, how many Email messages are received, how much time are Agents taking to send the first message, among others).
This feature also grants parity with other channels available on the Messaging Traffic dataset (SMS and Chat).