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Release Notes | May 4, 2022 | Talkdesk Workforce Management

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On Wednesday, May 4th, 2022, Talkdesk® is releasing a new version of Workforce Management

This release features the following enhancements and fixes:

 

Enhancements:

  • Access to All Meetings: Agents now have immediate access on “Your schedule” to all meetings created inside the release window.
  • Access to Recurring Meetings: Agents now have immediate access on “Your schedule” to all recurring meetings. 
  • Access to Time-off: Agents now have immediate access on “Your schedule” to all approved time-off.

 

Fixes:

  • Enhanced security and "Personally Identifiable Information” (PII) security.
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