On Wednesday, May 4th, 2022, we will release a new feature of Talkdesk Feedback™.
The Agents’ filter provides more personalized performance analysis and aims to truncate the time spent on finding an agent-specific feedback report using Live Feedback Stream data.
- Filtering by Agent Name for a given date period on Live Feedback Stream:
- Select the timeframe and see the list of the Agents that were active during that period.
- Filter by one or multiple Agents’ names.
- View the Agents’ names on Live Feedback Stream response cards that correspond to your filtering.
- View the filtered information, including the Agents filter’s output, on Summary Strip widgets.
Note: The Agents’ filter will support data starting from December 4th, 2021. For data regarding any other time period, this filter will be disabled.
If you wish to start using these new features, please contact your Customer Success Manager or refer to the Talkdesk Feedback documentation.