Release Notes | May 2, 2022 | Conversations

On Monday, May 2nd, 2022, we will release a new version of Conversations.

 

Voice

This release includes the following features and fixes for Conversations (Voice Channel):

 

New:

  • Test Audio Devices: Besides being able to consult, Agents can now test the audio devices being used for audio input, output, and ringing.

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To access this feature, click your Talkdesk CX Cloud avatar [1], and then choose Conversations Settings [2].

 

Note: The ability to configure audio devices will be available soon.

 

Fixes:

  • Minor improvements and stability fixes.

 

For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.



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