Release Notes | May 2, 2022 | Conversations

On Monday, May 2nd, 2022, we will release a new version of Conversations.



This release includes the following features and fixes for Conversations (Voice Channel):



  • Test Audio Devices: Besides being able to consult, Agents can now test the audio devices being used for audio input, output, and ringing.


To access this feature, click your Talkdesk CX Cloud avatar [1], and then choose Conversations Settings [2].


Note: The ability to configure audio devices will be available soon.



  • Minor improvements and stability fixes.


For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.

All Articles ""
Please sign in to submit a request.