On Monday, May 2nd, 2022, we will release a new version of Conversations.
This release includes the following features and fixes for Conversations (Voice Channel):
- Test Audio Devices: Besides being able to consult, Agents can now test the audio devices being used for audio input, output, and ringing.
To access this feature, click your Talkdesk CX Cloud avatar , and then choose Conversations Settings .
Note: The ability to configure audio devices will be available soon.
- Minor improvements and stability fixes.