Release Notes | April 26, 2022 | Conversations

On Tuesday, April 26th, 2022, we will release a new version of Conversations.



This release includes the following features and fixes for Conversations (Voice Channel):




  • Consult Audio Devices: Agents can now consult which audio devices are being used for audio input, output, and ringing.

To access this feature, click your Talkdesk CX Cloud avatar [1], and then choose Conversations Settings [2].

Note: The ability to test and configure audio devices will be available soon.



  • Minor improvements and stability fixes.


For new Digital Engagement capabilities available in Conversations, please check our Release Notes section.

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