Release Notes | April 18, 2022 | Digital Engagement

On Monday, April 18th, 2022, we will release a new version of Digital Engagement.


Digital Engagement

This release includes the following enhancements for Talkdesk Digital Engagement™:



  • Tabs being renamed: We will be renaming the Queue tab to Inbox and the Send to Queue will change to Send to Inbox. This will allow for a clearer differentiation between a group of Agents with a common set of expertise (Queue) and a list of unassigned conversations (Inbox).


Note: Due to some manual activities that need to be completed to roll out the SMS Outbound Friendly Name and the Digital Default Dashboards, these features are being gradually rolled out to all accounts.

For new capabilities available on Conversations, please check our Release Notes section.

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