On Wednesday, April 13th, 2022, Talkdesk® is releasing a new version of Workforce Management.
This release features the following fixes and enhancements:
- Forecast editing: It is now possible to edit forecasts at a 15-minute interval. To edit them, go to the Forecast page, choose “Day view”, and select 15 min to edit AHT and CVO.
- Sort schedules by start time: It is now possible to sort Agents' schedules by start time on the Team Schedule page. To do so, click on Sort options and select Shift start time.
- The date and hours displayed on the Scheduling Issues page now follow the format of the chosen language: EN (US).
This WFM release also includes the following fix:
- Fixed a bug in the extra hours/overtime requests, where the timezone was not being respected after being approved and added to the schedule of Agents.