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Release Notes | April 13, 2022 | Talkdesk Workforce Management

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On Wednesday, April 13th, 2022, Talkdesk® is releasing a new version of Workforce Management

This release features the following fixes and enhancements:

 

Enhancements:

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  • Forecast editing: It is now possible to edit forecasts at a 15-minute interval. To edit them, go to the Forecast page, choose “Day view”, and select 15 min to edit AHT and CVO.
  • Sort schedules by start time: It is now possible to sort Agents' schedules by start time on the Team Schedule page. To do so, click on Sort options and select Shift start time.

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  • The date and hours displayed on the Scheduling Issues page now follow the format of the chosen language: EN (US).

 

Fixes:

This WFM release also includes the following fix:

  • Fixed a bug in the extra hours/overtime requests, where the timezone was not being respected after being approved and added to the schedule of Agents.
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