How can we help?

Release Notes | April 26, 2022 | Talkdesk Guardian

Follow

On Tuesday, April 26th, 2022, we are releasing version 1.5.0 of Talkdesk Guardian™ which includes the following:

 

New:

RN_guardian_26_1.png

  • New cases added: Guardian has added two new items  - User calling same number and User premium-rate calls - to the list that is currently presented on the Cases page. These new cases help supervisors verify if any agents are gaming the system.

guardian_RN_2.png

  • More identifiers: In the Users and Logs pages, the user’s email has been added, as well as the user ID when exporting the Users or Logs sessions to a CSV file, so it is easier to uniquely identify users.

 

Enhancements:

  • Bug fixes and other performance improvements.

 

All Articles ""
Please sign in to submit a request.