On Tuesday, April 26th, 2022, we are releasing version 1.5.0 of Talkdesk Guardian™ which includes the following:
- New cases added: Guardian has added two new items - User calling same number and User premium-rate calls - to the list that is currently presented on the Cases page. These new cases help supervisors verify if any agents are gaming the system.
- More identifiers: In the Users and Logs pages, the user’s email has been added, as well as the user ID when exporting the Users or Logs sessions to a CSV file, so it is easier to uniquely identify users.
- Bug fixes and other performance improvements.