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Release Notes | April 26, 2022 | Talkdesk Guardian


On Tuesday, April 26th, 2022, we are releasing version 1.5.0 of Talkdesk Guardian™ which includes the following:




  • New cases added: Guardian has added two new items  - User calling same number and User premium-rate calls - to the list that is currently presented on the Cases page. These new cases help supervisors verify if any agents are gaming the system.


  • More identifiers: In the Users and Logs pages, the user’s email has been added, as well as the user ID when exporting the Users or Logs sessions to a CSV file, so it is easier to uniquely identify users.



  • Bug fixes and other performance improvements.


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