On Wednesday, April 13th, 2022, we will release the following component feature and feature to Talkdesk Studio™:
- “Make outbound call” component: The Make outbound call component allows you to make an outbound call based on an API Request.
- Studio API Flows: This feature will be available for all Talkdesk accounts, and allows customers to create channel-agnostic flows that can be triggered from an external system via an API request. With Studio API Flows, you will be able to:
- Send voice notifications to your customers (triggered from a website/app).
- Make an Outbound Call to your customers.
- Forward that call to an external phone number, so that a call between two participants can be initiated.
- Give the possibility for your customers to request callbacks from a website and/or app.
For more information, please visit our Studio Advanced Documentation.