On Monday, March 21st, 2022, we will release a new version of Conversations.
This release includes the following fixes for Conversations (Voice Channel):
- Wrong Voicemail audio:
- Solved an issue where the wrong voicemail audio was being dropped while on a call.
- Auto-Answer component timeout affecting ringing time:
- Solved an issue where the Auto-Answer timeout was incorrectly affecting ringing time after a transfer.
- Other minor improvements and stability fixes.
This release also includes the following new features, and fixes, for Talkdesk Digital Engagement™:
- Agents can provide a consistent experience to all customers based on defined response templates, while also speeding up response time across all digital channels.
- “Reply All” not updating the "CC" field:
- When using Reply All, if the previous email on the thread was from a CC’d address, the “CC” field was not being updated correctly. This behavior is now fixed.