On Monday, March 7th, 2022, we are releasing version 1.0.0 of Talkdesk Identity™, which includes the following:
- Identity app: Identity is now available directly from Workspace.
- Conversations app > Identity tab: This tab is shown automatically to all agents during all inbound calls. It includes an upsell teaser - for customers with access to Identity Starter - or Voice Biometrics and Phone Validations cards - for customers with access to Identity (Standard).
Agents can now see real-time information regarding the authentication of callers with voice biometrics and fraud-related insights concerning the caller’s phone number.
- Bug fixes and other performance improvements.