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Release Notes | March 7, 2022 | Talkdesk Identity

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On Monday, March 7th, 2022, we are releasing version 1.0.0 of Talkdesk Identity™, which includes the following:

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  • Identity app: Identity is now available directly from Workspace.

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  • Conversations app > Identity tab: This tab is shown automatically to all agents during all inbound calls. It includes an upsell teaser - for customers with access to Identity Starter - or Voice Biometrics and Phone Validations cards - for customers with access to Identity (Standard).

    Agents can now see real-time information regarding the authentication of callers with voice biometrics and fraud-related insights concerning the caller’s phone number.

Enhancements:

  • Bug fixes and other performance improvements.
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