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Release Notes | March 4, 2022 | Home (for Supervisors)

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On Friday, March 4th, 2022, Talkdesk is introducing new features and enhancements to Home (for Supervisors).

 

New:

  • Filter Bar: A new bar to improve visibility of the “Team” and “Queue” filters in effect and easily remove selected filters.
  • “Sentiment Monitor” Card: The “Sentiment Monitor” card shows interactions with the worst sentiment for the day, based on AI analysis of speech transcriptions,  to help Supervisors target hotspots on which to follow up.
  • Drill to Talkdesk Guardian™ : Now, on the "Logged-in Users" card, it is possible to drill directly to Guardian to view expanded session activity for users. 

 

Enhancements: 

  • “Team” Filter Expansion: “Team” filters are expanded to include the “Logged-in Users” card.
  • “Queue” Filter Expansion: “Queue” filters are expanded to include the “User Status” card.

 

For more information about Talkdesk Home (for Supervisors), please read our documentation.

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