On Friday, March 4th, 2022, Talkdesk is introducing new features and enhancements to Home (for Supervisors).
New:
- Filter Bar: A new bar to improve visibility of the “Team” and “Queue” filters in effect and easily remove selected filters.
- “Sentiment Monitor” Card: The “Sentiment Monitor” card shows interactions with the worst sentiment for the day, based on AI analysis of speech transcriptions, to help Supervisors target hotspots on which to follow up.
- Drill to Talkdesk Guardian™ : Now, on the "Logged-in Users" card, it is possible to drill directly to Guardian to view expanded session activity for users.
Enhancements:
- “Team” Filter Expansion: “Team” filters are expanded to include the “Logged-in Users” card.
- “Queue” Filter Expansion: “Queue” filters are expanded to include the “User Status” card.
For more information about Talkdesk Home (for Supervisors), please read our documentation.