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Release Notes | February 28, 2022 | Conversations

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On Monday, February 28th, 2022, we will release a new version of Conversations.

 

Digital Engagement

This release includes the following new features for Talkdesk Digital Engagement™:

 

New:

  • Wrap-up and Dispositions
    Agents will be able to wrap-up digital conversations and add notes and dispositions that provide critical context that can be used for reporting and follow-ups.

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