How can we help?

Product Announcement: End of Life - Talkdesk Callbar, Main Dialer, & Agent Tabs

Follow

Published: Feb 21, 2022

With Talkdesk Agent Workspace generally available, we are beginning the process of upgrading all customers to the new and improved agent experience. We have planned a phased End of Life process for our legacy Agent products to help you plan accordingly and ensure there are no interruptions to your day-to-day operations.

 

What is included with this upgrade?

Talkdesk Agent Workspace is accessible from anywhere, strikingly intuitive to use, and designed to deliver personalized customer experiences that build loyalty and drive revenue.

Talkdesk Agent Workspace is a significant enhancement over the legacy Talkdesk agent experience. All the tools and data your agents need to quickly resolve customer issues are now unified on a “single pane of glass,” providing streamlined workflows and rich customer context across the entire customer journey. Talkdesk Conversations, Activities, Voicemails, and Contacts are the core components of Agent Workspace, but any Talkdesk, third-party, or internal application can be easily extended into the Workspace as a card or a tab to create the ideal interface for your organization.

 

What is the impact of this upgrade?

With this enhancement we are announcing the End of Life to our legacy Agent products — Main Dialer, Talkdesk Callbar and associated Agent tabs in Main. You may continue to use the legacy agent products until the EoL date listed below. However, upon the End of Support date, Talkdesk will no longer provide fixes or enhancements to the product. Only P0 issues will be addressed. Upon End of Life, Talkdesk will no longer provide service or support and the applications will be removed from access at the End of Service date.

Key Dates:

  • Main Dialer:
    • End of Support: Mar 14, 2022
    • End of Life: Jun 30, 2022
  • Callbar & legacy Agent tabs in Main:
    • End of Support: Oct 1, 2022
    • End of Life: Mar 31, 2023
  •  

What action is required?

The upgrade process is straightforward and fully self-service to provide you maximum flexibility. We recommend that you review the Talkdesk Knowledge Base and Academy content linked below to fully understand the upgrade process and plan your strategy accordingly.

If you have any questions, reach out to your Customer Success Manager or customersuccess@talkdesk.com to discuss the upgrade process in more detail.

 

All Articles ""
Please sign in to submit a request.