On Thursday, February 24th, 2022, we will release a feature for Talkdesk Explore™:
- Talk Time per Call filter:
By enabling this feature, it is possible to apply a talk time filter, record by record. This means that you can filter records that fall under or past a certain threshold. This filter will define the baseline information for the report created.
Goal of the analysis: To create a report with data related only to calls with a talk time of more than thirty seconds.
Solution: In this case, you will apply the filter and threshold Talk Time per Call > 30.
For more information, please read our Talkdesk Explore documentation.