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Release Notes | February 17, 2022 | Activities, Contacts, Voicemails

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On Thursday, February 17th, 2022, we will release the following features for Activities, Contacts, and Voicemails:

 

Activities

New:

  • Contact permissions in the Activities App (Agent Workspace): Activities now reflects contact permissions for “Update” configured in Main > Admin > Roles and Permissions. Roles without “Update” permission will not have edit actions available.

 

Contacts

New:

  • Contact permissions in the Contacts App (Agent Workspace): Contacts now reflects contact permissions for “Create”, “Update” and “Delete” configured in Main > Admin > Roles and Permissions. Roles without “Create”, “Update” or “Delete” permissions will not have create, edit or delete actions available in the Contacts app.

Fixes:

  • Search with special character breaks: Solved an issue where searching contacts containing special characters would display an error message instead of showing the results.

 

Voicemails

New:

  • Contact permissions in the Voicemails App (Agent Workspace): Agent Workspace now reflects contact permissions for “Create” and “Update” configured in Main > Admin > Roles and Permissions. Roles without “Create or “Update” permission will not have create or edit actions available in the Voicemails app.

Fixes:

  • Agents cannot resolve voicemails: Solved an occasional issue that resulted in agents not being able to resolve voicemails.

 

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