On Friday, February 18th, 2022, Talkdesk will enable Continuity Settings to allow you to prepare your business to continue operating in the event of a service disruption.
While Talkdesk invests significantly in reliability and resilience, there will always be a chance for us to reduce the exposure to unexpected failures or outages out of our direct control.
In an event where it is not possible to handle inbound calls (routed through Studio or Classic Inbound Routing), you can now configure the behavior that those calls will have in such a disruption, through Continuity Settings.
Here, you will be able to define the following behaviors:
- Forward inbound calls, that reach Talkdesk numbers, to a specific external phone number.
- Forward inbound calls, that reach Talkdesk numbers, to a single external phone number.
- Play an audio message.
With this solution, you will be able to specify the experience that you will provide to your customers in an unlikely event that prevents Talkdesk from handling inbound calls.
For more information on Continuity Settings, please visit our Studio Advanced Documentation, which is continuously being updated.