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Release Notes | February 10, 2022 | Talkdesk Feedback

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On Thursday, February 10th, 2022, we will release a set of new features for a more comprehensive experience using Talkdesk Feedback™ This update looks to improve interactions with Live Feedback Stream, Integrations, and Language Support.

New:

  • Viewing Agent Name and Interaction ID on Live Feedback Stream response cards:
    • View Agent Name on Live Feedback Stream response cards, to help tie the conversation with the right team representative.
    • View Interaction ID on Live Feedback Stream response cards, to aid in filtering feedback based on a given interaction.
    • Filtering for a given Interaction ID.
  • Feedback integrations:
    • Feedback will now integrate with all Talkdesk supported integration platforms (e.g. Salesforce, Zendesk, and Email Notifier). 
    • The CSAT score collected through IVR and SMS channels will now be an available field to pull into third-party platforms.
  • Language translations:
    • The Feedback application will be available in Italian and German, in addition to the previously released languages.
    • Customer feedback will be shown in the original language of submission.


Note: If you wish to start using these new features, please contact your Customer Success Manager or refer to the Talkdesk Feedback documentation.

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