On Monday, January 24th, we will release a new version of Conversations.
- Tenant: It is now possible to display an extra contact field (known as a “Tenant”) in a contact card, to give agents additional context when handling calls. This field is useful when a contact has multiple indistinct records and agents need to know with which record they should associate these calls.
Note: For more detailed instructions on adding the Tenant custom field to Conversations, please refer to the article on Displaying the Tenant Custom Field.
- Other minor improvements and stability fixes.