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Release Notes | January 24, 2022 | Conversations

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On Monday, January 24th, we will release a new version of Conversations.

New:

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  • Tenant: It is now possible to display an extra contact field (known as a “Tenant”) in a contact card, to give agents additional context when handling calls. This field is useful when a contact has multiple indistinct records and agents need to know with which record they should associate these calls.

Note: For more detailed instructions on adding the Tenant custom field to Conversations, please refer to the article on Displaying the Tenant Custom Field.

 

Fixes:

  • Other minor improvements and stability fixes.







































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