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Release Notes | January 18, 2022 | Teams - Team Splitting

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On Tuesday, January 18th, 2022, we will release an enhancement to the “Teams” section in Talkdesk.

New:

  • Team splitting: Admins now have the possibility to split teams, thus limiting a Team Leader from viewing another team’s information. With this update, Team Leaders can see only their specific team(s) and assign or remove ring groups from the agents on their team(s).


To learn more about this feature and how it can be configured, please visit our documentation on "Teams".

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