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Release Notes | January 17, 2022 | Talkdesk Performance Management

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On Monday, January 17th, 2022, Talkdesk is introducing new features to Talkdesk Performance Management™.

 

New:

  • Team Filtering: Filters specific performance results on the “Leaderboard”, in order to display the results by team.
  • “Configurations” Menu: Admins can activate or deactivate the “Measures” available on the “Results” page.
  • Supervisor Awareness of Performance Exceptions: Out-of-range results are now highlighted on the “Leaderboards” for the Supervisors with a “ring bell” icon, bringing more awareness of performance exceptions to act upon, if intended.



For more information about Talkdesk Performance Management™, please read our documentation.

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