On Monday, January 17th, 2022, Talkdesk is introducing new features to Talkdesk Performance Management™.
New:
- Team Filtering: Filters specific performance results on the “Leaderboard”, in order to display the results by team.
- “Configurations” Menu: Admins can activate or deactivate the “Measures” available on the “Results” page.
- Supervisor Awareness of Performance Exceptions: Out-of-range results are now highlighted on the “Leaderboards” for the Supervisors with a “ring bell” icon, bringing more awareness of performance exceptions to act upon, if intended.
For more information about Talkdesk Performance Management™, please read our documentation.