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Release Notes | January 19, 2022 | Talkdesk Guardian

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On Wednesday, January 19th, 2022, we are releasing version 1.1.9 of Talkdesk Guardian™, which includes the following:

New:

guardian_RN.png

 

Guardian: Call quality:

  • The Round Trip Time and call IDs are now shown within the call quality metrics.
  • Users are able to create a report and be notified by email when the call quality is not acceptable (status = bad).
  • A link was added to the “User details” so that the user is able to get more insights on the calls performed.
  • Users are able to export the call quality history of a particular user into a .CSV file for further analysis.
  • You will only see calls for which metrics were calculated.
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Enhancements:

  • Bug fixes and other performance improvements.
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