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Conversations: Auto-Answer


Auto-Answer is a faster way to answer calls, as it automatically picks up a call after a configurable period of time. 


With this feature activated, when inbound calls are routed, agents will receive audio and visual notifications [1] and the call will automatically be answered after the predefined period [2]. By activating this feature, the Accept button does not need to be clicked to answer calls. 

Enablement of Auto-Answer has been proven to improve agent efficiency, lower average wait time, and increase service level.

For Admins

To learn more about the Auto-Answer component and how to configure it, please visit our Studio Advanced Documentation for further details. 

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