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Release Notes | February 10, 2022 | Talkdesk Conversations Mobile App

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On Thursday, February 10th, 2022, we are releasing version 5.0.0 of the Talkdesk Conversations Mobile App for iOS. 

 

New:  

SMS: The SMS channel is now available in the iOS version of the App. If you would like to have access to this feature, please reach out to your CSM.

Salesforce Relate To: This feature enables agents to select existing tickets in Salesforce and relate them to inbound and outbound calls.

Emergency Calls 911: E911 is a Federal Communications Commission program designed to automatically route 911 calls to the appropriate Public Safety Answering Point (PSAP), based on Automatic Number Identification (ANI). With this version, this type of calls will be supported by the App.

 

This version also includes bug fixes and performance enhancements.

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