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Release Notes | January 10, 2022 | Conversations


On Monday, January 10th, we will release a new version of Conversations.



  • Disable the “Dismiss” wrap-up button: It is now possible to remove the Dismiss button [1] for all agents (at an account level). This way, users will not be able to manually dismiss the wrap-up.

Note: The feature is available upon request only. Please contact Talkdesk Support or your Customer Success Manager if you wish to enable it.



  • Minor improvements and stability fixes.

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