On Monday, January 10th, we will release a new version of Conversations.
- Disable the “Dismiss” wrap-up button: It is now possible to remove the Dismiss button  for all agents (at an account level). This way, users will not be able to manually dismiss the wrap-up.
Note: The feature is available upon request only. Please contact Talkdesk Support or your Customer Success Manager if you wish to enable it.
- Minor improvements and stability fixes.