On Tuesday, January 4th, 2022, we will release new features for Talkdesk for Zendesk Connector™. These will be available in the new 3.0.6 version of Talkdesk for Zendesk Connector, to be published in the Zendesk Marketplace.
- “Relate To” feature in Conversations
- “Relate To” Ticket: The “Relate To” feature enables agents to select existing tickets in Zendesk and relate them to a call. After an inbound or an outbound call ends, the agent will be able to choose from a dropdown list of existing tickets displayed in the Conversations tab “Relate To”.
Note: this feature was already implemented in Callbar, and now it’s also available in Conversations. A specific activation is required so please reach out to Talkdesk Support or your CSM.
- Regional Cloud Multi-region
- Change region: On the Zendesk configuration side, you are able to insert the Talkdesk CTI URL according to your region (US or other).
Tip: the default region is US. If you wish to switch regions, reach out to the Talkdesk Support team.
For more information, please visit the documentation on Talkdesk for Zendesk Connector.