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Release Notes | January 4, 2022 | Talkdesk for Zendesk Connector

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On Tuesday, January 4th, 2022, we will release new features for Talkdesk for Zendesk Connector™. These will be available in the new 3.0.6 version of Talkdesk for Zendesk Connector, to be published in the Zendesk Marketplace.

 

New:

  • “Relate To” feature in Conversations
  • “Relate To” Ticket: The “Relate To” feature enables agents to select existing tickets in Zendesk and relate them to a call. After an inbound or an outbound call ends, the agent will be able to choose from a dropdown list of existing tickets displayed in the Conversations tab “Relate To”.

Note: this feature was already implemented in Callbar, and now it’s also available in Conversations. A specific activation is required so please reach out to Talkdesk Support or your CSM.

  • Regional Cloud Multi-region
  • Change region: On the Zendesk configuration side, you are able to insert the Talkdesk CTI URL according to your region (US or other).

Tip: the default region is US. If you wish to switch regions, reach out to the Talkdesk Support team.

 

For more information, please visit the documentation on Talkdesk for Zendesk Connector.

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