On Monday, December 20th, 2021, Talkdesk® is releasing versions 1.63 and 1.64 of Workforce Management.
New:
The following feature will be released to the Forecast page:
- File date format: In the “Import Historical data” upload, it is now possible to select the date format [1] for the CSV file being uploaded. To perform the upload, go to the ”Forecast” page and click on “Import History”.
- The available date formats are:
- yyyy-MM-dd,
- yyyyMMdd,
- MM/dd/yyyy,
- MM/dd/yy,
- dd/MM/yyyy
Fixes:
This WFM release also includes the following fixes:
- Fixed a bug that resulted in the team schedule not being shown, in certain circumstances.
- Fixed a bug where, sometimes, the agent schedule was different from the team schedule.