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Release Notes | December 20, 2021 | Talkdesk Workforce Management


On Monday, December 20th, 2021, Talkdesk® is releasing versions 1.63 and 1.64 of Workforce Management.



The following feature will be released to the Forecast page:


  • File date format: In the “Import Historical data” upload, it is now possible to select the date format [1] for the CSV file being uploaded. To perform the upload, go to the ”Forecast” page and click on “Import History”.
    • The available date formats are:
      • yyyy-MM-dd,
      • yyyyMMdd,
      • MM/dd/yyyy,
      • MM/dd/yy,
      • dd/MM/yyyy


This WFM release also includes the following fixes:

  • Fixed a bug that resulted in the team schedule not being shown, in certain circumstances.
  • Fixed a bug where, sometimes, the agent schedule was different from the team schedule.
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