On Friday, December 17th, 2021, we will release the following feature and enhancement to Talkdesk Quality Management™.
- Call Calibration: A new feature has been added to Talkdesk Quality Management™, providing a way for the Administrator to create a calibration where multiple evaluators can be assigned to evaluate the same call, and then, compare the results. The “Calibrations” feature is available on the side panel of the Quality Management application.
- Roles and Permissions: Creation of a specific “Quality Management” section on the Roles and Permissions’ applications. The Administrator can now find this new section under Admin > Roles and Permissions tab, where it is possible to directly manage the application permissions.
For more information, please read our Quality Management documentation.