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Release Notes | December 15, 2021 | Talkdesk Quality Management

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On Wednesday, December 15th, 2021, we will release the following enhancement to Talkdesk Quality Management™.

 

Enhancement:

  • Screen Recording: The Screen Recording feature, already available for Callbar, is being added to the Conversations app (Desktop App version only) for customers that already have the feature enabled for Callbar, and no further action is needed. Screen Recording is an add-on of Quality Management and can be available for calls handled in the Conversations Desktop App the same way that it is available for calls handled in Callbar. Note: If you wish to start using Screen Recording, please reach out to your Customer Success Manager.
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