How can we help?

Release Notes | December 16, 2021 | Conversations

Follow

On Thursday, December 16th, we will release a new version of Conversations.

New:

  • Status change during “After Call Work”: With this release, it’s no longer possible to change the user status while on the wrap-up screen. When a user finishes a call and goes to the wrap-up screen, the status is automatically changed to “After-Call Work” and cannot be manually changed.
  • Searchable Dispositions: It is now possible to search by disposition directly in the “Dispositions Card”, during or after a call. This allows users to quickly find the appropriate disposition.

Enhancements:

  • Phone Number Library: The phone number library now reflects the latest version, ensuring an accurate validation of phone numbers dialed in Conversations.

Fixes:

  • Minor improvements and stability fixes.
All Articles ""
Please sign in to submit a request.