On Thursday, December 16th, we will release a new version of Conversations.
- Status change during “After Call Work”: With this release, it’s no longer possible to change the user status while on the wrap-up screen. When a user finishes a call and goes to the wrap-up screen, the status is automatically changed to “After-Call Work” and cannot be manually changed.
- Searchable Dispositions: It is now possible to search by disposition directly in the “Dispositions Card”, during or after a call. This allows users to quickly find the appropriate disposition.
- Phone Number Library: The phone number library now reflects the latest version, ensuring an accurate validation of phone numbers dialed in Conversations.
- Minor improvements and stability fixes.