Talkdesk Home: Overview (Legacy)

Note: As of November 24, 2023, a new version of Talkdesk Home will be available for new customers. To learn more, please go here. We plan to roll it out to existing customers in the first half of 2024. If you want to switch over before that date, please contact Talkdesk Support.

Talkdesk Home™ works as a landing page and provides a personalized summary, serving as a jumping-off point for complex actions that span several Talkdesk Workspace™ applications.

This single interface allows you to have an integrated view of the most critical operational information and enables quick responses, as well as provides capabilities to get into details.

By aggregating data from across the Contact Center, Home highlights important trends and results that require immediate attention and action, whether this is scheduling and day-to-day operations or service level management. 

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