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Release Notes | November 30, 2021 | Talkdesk Virtual Agent Digital

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On November 30th, 2021, we will release Talkdesk Virtual Agent Digital.

Talkdesk Virtual Agent Digital is an AI-powered customer assistant that handles conversations in digital channels (webchat). It delivers the answers customers need 24/7, through a natural, human-like conversational service that uses Natural Language Processing techniques to identify intents and entities, such as locations, or dates, from the users’ messages. It leverages machine learning to ensure a continuously improved customer journey.

Talkdesk Virtual Agent Digital intends to limit lost interactions, provide self-service for repetitive use cases (for example, tracking a delivery, changing an order, or scheduling an appointment), and improve customer satisfaction.

 

What’s included: 

This release will include the following main features:

  • Web messenger, a web widget that allows bringing conversational experiences to any webpage.
  • Configuring a conversation, through a code snippet, in the Virtual Agent “Channels” tab.
  • Implementing a Virtual Agent in your webpage, by adding the above-mentioned code snippet to your page. 
  • Enabling customers to launch the Web messenger widget on your page.
  • Delivering answers to customer issues, at any time of the day, without the need for a live agent

For more information, please read through our Virtual Agent documentation, which is being continuously updated.

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