On November 30th, 2021, we will release Talkdesk Virtual Agent Digital.
Talkdesk Virtual Agent Digital is an AI-powered customer assistant that handles conversations in digital channels (webchat). It delivers the answers customers need 24/7, through a natural, human-like conversational service that uses Natural Language Processing techniques to identify intents and entities, such as locations, or dates, from the users’ messages. It leverages machine learning to ensure a continuously improved customer journey.
Talkdesk Virtual Agent Digital intends to limit lost interactions, provide self-service for repetitive use cases (for example, tracking a delivery, changing an order, or scheduling an appointment), and improve customer satisfaction.
This release will include the following main features:
- Web messenger, a web widget that allows bringing conversational experiences to any webpage.
- Configuring a conversation, through a code snippet, in the Virtual Agent “Channels” tab.
- Implementing a Virtual Agent in your webpage, by adding the above-mentioned code snippet to your page.
- Enabling customers to launch the Web messenger widget on your page.
- Delivering answers to customer issues, at any time of the day, without the need for a live agent.
For more information, please read through our Virtual Agent documentation, which is being continuously updated.