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Release Notes | November 30, 2021 | Talkdesk for Salesforce Version 4.0


Talkdesk will release version 4.0 of the Salesforce Managed Package on Tuesday, November 30th, 2021, starting with the sandboxes of customers who choose to be upgraded to the sandbox first.



  • If you would like to receive the upgrade in your sandbox first, please reach out to Talkdesk Support or your Customer Success Manager and request it.
  • From December 7th, 2021 onwards the new version will be available on the AppExchange and will start to be pushed to production accounts on December 7th and December 9th, 2021. If you do not want the upgrade to be pushed automatically to your production account, please request this through your Customer Success Manager or Talkdesk Support.


For complete details regarding the upgrade schedule and summary of new features, please refer to the Product Notice that will be made available around November 30th.

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