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Release Notes | November 24, 2021 | Conversations


On Wednesday, November 24th, we will release a new version of Conversations.



  • Call switching: You can now switch between two calls, as many times as you need during a consultation, before you decide whether you want to transfer the initial call to the consulted party or end the consultation and return to the initial call. The caller whose call you switch from will be put automatically on hold.


  • No change in agent status after a warm transfer: Some agents were staying in the “On a call” status after finishing a warm transfer. 
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