On Wednesday, November 17th, 2021, Talkdesk® is releasing version 1.62 of Workforce Management.
New:
The following feature will be released to Talkdesk Schedule, the mobile app of WFM, and a new version of the app will be made available on Google Play and Apple stores:
- Weekly view: The calendar weekly view gives agents an overview of what their workload will be for each scheduled week. This allows agents to have:
- A clear vision of the different start and end times for each day of the week.
- A better view of how their breaks are spread out each week.
- A better way to compare the weight of their schedules for an entire week and between weeks.
