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Release Notes | November 17, 2021 | Talkdesk WFM v1.62


On Wednesday, November 17th, 2021, Talkdesk® is releasing version 1.62 of Workforce Management.


The following feature will be released to Talkdesk Schedule, the mobile app of WFM, and a new version of the app will be made available on Google Play and Apple stores:

  • Weekly view: The calendar weekly view gives agents an overview of what their workload will be for each scheduled week. This allows agents to have:
    • A clear vision of the different start and end times for each day of the week. 
    • A better view of how their breaks are spread out each week.
    • A better way to compare the weight of their schedules for an entire week and between weeks.


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