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Release Notes | November 3, 2021 | Talkdesk WFM v1.61


On Wednesday, November 3rd, 2021, Talkdesk® is releasing version 1.61 of Workforce Management.



The following new feature will be released:


To access this option, navigate to Reporting [1] > Explore [2]. Click on Create [3] and then choose Report [4].


Select the WFM Timeseries Report dataset. From there, you can create a report, save it and then export it as a CSV file. To know more about each field, please follow this link.



This WFM release also includes the following fixes:

  • Fixed a bug where sometimes no forecast data was displayed.
  • Fixed a bug where sometimes the forecast could be higher than expected.
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