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Release Notes | November 3, 2021 | Talkdesk WFM v1.61

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On Wednesday, November 3rd, 2021, Talkdesk® is releasing version 1.61 of Workforce Management.

 

New:

The following new feature will be released:

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To access this option, navigate to Reporting [1] > Explore [2]. Click on Create [3] and then choose Report [4].

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Select the WFM Timeseries Report dataset. From there, you can create a report, save it and then export it as a CSV file. To know more about each field, please follow this link.

 

Fixes:

This WFM release also includes the following fixes:

  • Fixed a bug where sometimes no forecast data was displayed.
  • Fixed a bug where sometimes the forecast could be higher than expected.
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