On Wednesday, November 3rd, 2021, Talkdesk® is releasing version 1.61 of Workforce Management.
The following new feature will be released:
- Forecast reporting is now available in Talkdesk Explore.
To access this option, navigate to Reporting  > Explore . Click on Create  and then choose Report .
Select the WFM Timeseries Report dataset. From there, you can create a report, save it and then export it as a CSV file. To know more about each field, please follow this link.
This WFM release also includes the following fixes:
- Fixed a bug where sometimes no forecast data was displayed.
- Fixed a bug where sometimes the forecast could be higher than expected.