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Release Notes | October 27, 2021 | Talkdesk Guardian Identity


On Wednesday, October 27th, 2021, we will release Talkdesk Guardian Identity™.

Talkdesk Guardian Identity™ is a seamless authentication and fraud detection solution that enables your contact center’s callers to securely authenticate using their voice.

This new Guardian add-on is aimed at addressing phone fraud detection and providing a more secure authentication solution.

Through a General Data Protection Regulation (GDPR) compliant sign-up process, a speech voiceprint is created, encrypted, and stored for future voice verification when the user opts in.


What’s included

The release includes the following main capabilities:

  • Voice Biometrics: Uses active voice biometrics as a unique biological characteristic to verify a caller identity early in the flow. Unlike passwords or pin codes, the voice cannot be stolen or lost, and AI algorithms are trained to detect spoofing or synthetic voices. 
  • Phone Validation: Quickly extracts value with near real-time visibility into fraud scores and detailed phone number details. Provides visual information, so you can quickly access inbound call insights, such as potential risk, phone details, and history.


How to Access

Talkdesk Guardian Identity™ is available on-demand. You can request a free trial on the “Identity” page of the Guardian app.

If you wish to start using Talkdesk Guardian Identity™, please reach out to your Customer Success Manager.

For more information, please check our Talkdesk Guardian Identity documentation.


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