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Release Notes | October 27, 2021 | Talkdesk Guardian Version 1.1.7

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On Wednesday, October 27th, 2021, we are releasing version 1.1.7 of Talkdesk Guardian™, which includes the following:

New:

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  • Support Access: Now within the "Sessions" dashboard, you can identify which entries are driven by the so-called "Impersonate Agent" feature. You’ll see “Support Access” written below the name.

 

Enhancements:

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  • Bug fixes and other performance improvements.
  • Subtitles with context description: Subtitles were added to all pages in Guardian, so you can quickly understand what is presented on the different pages and lists.
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