On Wednesday, October 27th, 2021, we are releasing version 1.1.7 of Talkdesk Guardian™, which includes the following:
- Support Access: Now within the "Sessions" dashboard, you can identify which entries are driven by the so-called "Impersonate Agent" feature. You’ll see “Support Access” written below the name.
- Bug fixes and other performance improvements.
- Subtitles with context description: Subtitles were added to all pages in Guardian, so you can quickly understand what is presented on the different pages and lists.