On Thursday, October 14th, 2021, we are releasing version 1.1.6 of Talkdesk Guardian™, which includes the following:
- Guardian Guardrails: APIs: Logs > Users: You can now leverage Guardian-driven data across your enterprise systems by connecting Users data to your existing rules-based alarm system.
- Guardian Identity: Phone Validation: Your agents can see the status and current risk score of inbound calls, including a Fraud Score and an Overall Call Status (Safe/Suspicious/High Risk), and whether the phone number being used is:
- Active | VOIP | Prepaid.
- Risky | Involved in recent abuse.
- Wireless | Landline.
- Bug fixes and other performance improvements.
- Session Widget: A new widget is now available in the “Overview” dashboard page where you can view how many users are active and inactive.
- “All sessions” and “Last session per user”: You can quickly filter to see all active and inactive sessions or just the last session per user.