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Release Notes | October 14, 2021 | Talkdesk for Zendesk

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On Thursday, October 14th, 2021, Talkdesk® will release the below-described Relate To enhancements which will be available with the Callbar update also scheduled for that day. 

Enhancements:

  • Relate To Ticket
    • Shared Contacts: This enhancement enables the “Relate To” drop-down list, in the Callbar call summary window, to pull tickets from different users with a shared number to be shown to the agent.

For more information, please visit the documentation on Talkdesk for Zendesk.

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