On Thursday, October 14th, 2021, Talkdesk® will release the below-described Relate To enhancements which will be available with the Callbar update also scheduled for that day.
Enhancements:
- Relate To Ticket
- Shared Contacts: This enhancement enables the “Relate To” drop-down list, in the Callbar call summary window, to pull tickets from different users with a shared number to be shown to the agent.
For more information, please visit the documentation on Talkdesk for Zendesk.